HOTEL MANAGEMENT

Being managed by VERTU Hotels and Resorts means taking advantage of years of expertise and numerous support services designed to maximise performance to the benefit of our owners.
 
​Our goal is to help your business, see your brand succeed and exceed expectations. We focus on driving revenue using efficient tools and strategies in alignment with ownership.
 
Our tenured management team, high level of commitment and proven development methods make VERTU Hotels and Resorts the right choice for managing your property.  

Our four core values:

01.
Brand Excellence
Create a customer centric organisation that executes consistently across the property.

03. 
Operational Excellence
Maximise asset value and profitability with refined process, costs reductions, uniform relevant reporting, and execution of best practices.

02. 
Hospitality Best People
​Enhance the business acumen, leadership and management skills at all levels of the Resort, while enhancing our employer of choice culture.

04.
Revenue Maximisation
Improve and enhance revenue performance metrics versus our primary competitors.

Use our drop down menu to find out more: 

OPERATIONS

Our operations management services ensure the smooth operation of your property, analyzing and controlling each hotel department (Reservations, front desk, F&B, Mice, Housekeeping, Procurement), providing operational solutions and achieving fixed costs reduction.

SALES

We provide the offline and online sales management of your property: contracts with travel agencies, online distribution systems, etc. 
We also take care of revenue and yield management as well as reporting and forecast.

RISKS

We develop risk management strategies to assess individual types of risk, reduce the identified risks and keep hotels safe.
This involves developing policies, standards and guidelines, raising awareness, training staff on methods to be used.

FINANCE

Our budget and finance services include the estimation of expenses/revenue, profitability, and reporting on sales progress and booking trends.

​MARKETING

Our Marketing Services include online and offline advertising, website development and monitoring, social media management, graphics and design services. 

​HUMAN RESOURCES

At VERTU Hotels and Resorts, we believe that good people management is at the heart of a profitable operation. Focusing on employee satisfaction to create loyal teams and reduce turnover is a task we take very seriously. 
We will identify needs, establish the budget, oversee staff selection, training and replacement to create a healthy professional environment.

QUALITY AND SERVICE STANDARDS

Quality assurance and management within the hotel environment is focused upon satisfying the customer.  A business can build a positive reputation for reliability and consistency when it ensures a level of consistent quality in its products or services.
 
We develop processes and procedures that systematically monitor different aspects of the service or facility. Through audits, it detects and corrects problems or variances that fall outside established standards.
Service standards are aimed at ensuring guest’s comfort and satisfaction, strengthening hotel’s character and developing employees’ loyalty.
Examples of Service Standards components: Technical condition and safety of equipment, cleanliness of the premises, appearance/use of language/communication of staff, customer service efficiency, etc.

" VERTU Hotels and Resorts' founders worked as project consultants for all related subjects to technology
in our property, a luxury Conference Center and Resort Destination, with 38 meeting rooms, 263 bedrooms, 3 restaurants,
2 bars and a huge Spa and leisure area. They were totally results oriented, both in terms of quality and investment,
providing the perfect assistance and an excellent guidance throughout the project “.

- FRANCISCO JIMENEZ -
General Manager, Dolce Sitges Resorts and Spa